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  2. Knowledge Base

Knowledge Base

Trading Platform

  • Is your desktop application available?
  • Am I able to connect with my own API like in Meta Trader 4 or 5?
  • I already made a reset on my account, why my buying power is still not updated?
  • Haywood trader Log
  • Can't connect to Haywood gateway "
  • How to Setup Keyboard Trading in Haywood Trader
See all 13 articles

Log-in

  • Cannot log-in to the platform
  • Was able to log-in previously but can’t log-in now
  • Subscription Expired or Password Expired while logging in to the mobile app (Android)
  • Subscription expired while logging in to the mobile app
  • When I login to Haywood Trader, it says “You don’t have any Quote Media account, please register your Quote Media account here”
  • Why can't I register with QM(QuoteMedia)?

Dashboard

  • MyMetrics is showing a blank page
  • No information details reflected on dashboard
  • How long does it take for my trades and statistics to reflect on the dashboard?

Order Execution

  • How do I place different order types such as OCO orders, Stop Orders, Limit Orders and Market orders
  • Cannot execute orders
  • My account status say ‘Closed Position Only’
  • When flatting, it says “Insufficient Buying Power or Account Balance” mean?
  • The time on my orders shows different but is executed in real-time
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